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FAQ

How does your 1% For The Planet partnership work and why did you pick this issue?

The evidence is overwhelming: climate change is an imminent threat, our food systems are increasingly stressed, and our lands, waters, and biodiversity are threatened like never before. If we don’t act now, the viability of our planet and our quality of life — to say nothing of the health of our economy — face an existential threat.

Unfortunately, the global community is falling far short of meeting this challenge. Currently, only 3% of philanthropic giving in the U.S. goes to environmental causes and only 3% of this giving comes from the business community. On top of that, government funding for the environment is variable even in the best of times. The global community has a responsibility and opportunity to step up for the planet and drive positive change.

As members of 1% For The Planet, we donate 1% of our sales to vetted nonprofits in a collective effort to address the interrelated issues of climate change, healthy food systems, land management, water resources, pollution, and wildlife diversity.

1% For The Planet brings dollars and doers together to accelerate smart environmental giving. 

 

How are your prints made?

All photographs are printed on Moab Lasal Photo Matte 230 archival paper.

 

How are your frames made?

Each frame is custom and mindfully made to order by the talented folks over at Simply Framed. To view more specifics around materials and dimensions, please visit our materials and frame guide here.

 

What are the mat materials used for framing?

All mats are acid-free and completely archival. The thickness is 4 ply and the color is standard white that pairs best with the gallery frame and artwork.

 

What is the frame material?

The frames are made of wood and gallery style.

 

What measures are you taking in the creation of the artwork to minimize the environmental impact?

Simply Framed is committed to sustainability, striking a balance between packaging that best protects your frame and minimizes environmental impact. Since our inception, we've committed to reducing, substituting, and eliminating wasteful packaging without compromising the quality or integrity of our product. 

When possible, we use recyclable and reusable materials, and we are committed to reusing and recycling what we can at all framing locations. We pledge to continue to minimize our environmental impact by implementing new processes, reengineering our packaging, and adapting for less waste and a cleaner tomorrow.

 

Do the print images in your shop accurately display what the print will look like in person?

Quality is incredibly important to us -- we want you to love your print for years to come. Each and every print goes through a print test run to ensure the intended colors, texture, motion, and vibrancy manifest in the way we as artists intended. 

Due to shopping online, colors can vary slightly depending on the monitor you have and both the color calibration and brightness level settings. We’ve done our best to accurately portray what you’ll receive from both the print & framing aspects of the artwork.

 

What are the exact dimensions of the print, frame, and total artwork?

Our materials and frame guide provides specific size dimensions to support you in deciding which variation is best for your space.

 

How do I hang my print?

Your frame will arrive ready to hang with hanging hardware and care instructions. The hardware includes 1 hook, 1 nail, and a wire to make hanging as simple as possible.

 

How long will it take to receive to print?

From the time the order is placed, please allow 8-12 days for processing + shipping. 

If your print is returned due to an incorrect shipping address, additional shipping fees will apply. 

Above transit times are all estimates provided by the shipping carriers. The hazel & pine print shop is not responsible for any delays.


Do you ship internationally?

Our shop is currently set up for domestic orders only. If you're looking to ship outside of the U.S. please contact us directly at hazelandpine@gmail.com.

 

Do you offer expedited shipping?

Yes, for an additional shipping charge we’re able to ship 2-Day, 3-Day, or overnight. Please contact us directly at hazelandpine@gmail.com prior to ordering to ensure we can meet your shipping timeline.

 

Do you accept returns? 

Since each print and framing is custom created upon your order we are not able to accept returns or exchanges at this time.

 

What do I do if print arrives damaged?

Our shipping partners go the extra mile to ensure a speedy and safe delivery. However, occasionally things do happen. In the event your order arrives damaged, please keep all original packaging and take photos of the print and the frame. These photos will be used to process your claim. Our shipping partners require any damage to be reported within 7 days of delivery completion, so please make sure to open your package in a timely manner.

 

Will I be charged sales tax?

If you’re a California resident, 9% tax will be added to your order.

 

How are the framed prints package?

For best protection during transit, each frame is carefully wrapped and packaged individually.

 

 

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